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FAQ

WHAT IS RENDERFARM.COM?


It is a fully automated, cloud-based, low-cost rendering platform.

WHY DO WE CALL IT "LOW COST"?


It is the platform that offers the lowest price of the render farms of the international market

WHY DO I HAVE TO USE RENDERFARM.COM FOR RENDERING MY PROJECTS?


It is a reliable and secure platform, easy-use, fast and very low cost.

TO WHAT EXTENT RENDERFARM.COM IS UNIQUE AMONG THE OTHER PROFESSIONAL RENDER FARMS?


It is the renderfarm that best price and more benefits offers.

  • 100% automated.
  • An Intuitive and friendly interface.
  • Web-based platform and desktop application.
  • Supporting plugins of the most used 3D software’s, and render engines more requested.
  • Automated project’s materials upload.
  • Automated download of rendered material.
  • Virtually unlimited power.
  • Preview frames and their channels.
  • Statistics of each project.
  • Dependencies between jobs.
  • Use of the material already sent to create new works, changing the configuration and without having to resend the material.
  • Correction of errors in the material sent. Once a job is submitted, if it detects missed textures or animation caches, it can be corrected by sending them from the application or from the web
  • Technical support 24/7 via email

WHAT SOFTWARE ARE SUPPORTED?


Currently it supports 3ds Max and Maya from the 2014 version to the 2017 version included. Render engines supported for 3ds Max are Mental Ray, Vray and Scanline Renederer. For Maya, it supports Arnold, Mental Ray, Vray, Maya Software and Maya hardware.

WHAT PLUGINS ARE SUPPORTED?


For 3ds Max, it supports ForestPack Pro, RayClone Pro, MultiScatter, CarbonScatter, ColorCorrect and Quad Chanfer.

I’VE NEVER USE A RENDER FARM. WHAT SHOULD I START WITH?


In the case of Renderfarm.com, you must download the desktop application from the platform website https://portal.renderfarm.com and login. Then, from the application you will be able to install the renderfarm launchment plugins for the 3D software’s you use and then from the same software, follow next steps of the assistant that will help you to start the render.

WHAT ARE YOUR TIMETABLE?


Service will be available 24/7, 365 days

PRICES

HOW MUCH WILL I PAY?


To learn more about our pricing click here

DO I ALWAYS HAVE TO WAIT BEFORE MY PROJECT GETS UNDERWAY WHEN I CHOOSE THE FORMULA AT THE LOWEST PRICE?


No, if there are enough free machines on the farm, your work will start immediately. The highest price formulas are to make sure your jobs are run by machines with the features you need.

CAN I PAY BY PROJECT OR BY JOB?


The payment method in Renderfarm is by the purchase of credits in advance. The credits you buy can be used to render one or many different projects, therefore, the model of payment by project or payment for job does not make sense. If you need different formulas of payment, contact us and we will evaluate your specific case.

HOW DOES CREDIT RECHARGING WORK ON RENDERFARM.COM?


It’s very simple. Through the web platform or desktop application, in the CREDITS section, you can purchase credit packs. There are discount credit packs to make it even more economical.

ARE THE RECHARGES LIMITED IN TIME?


No, credits do not expire.

WHEN DO I RECEIVE MY PROOF OF PURCHASE?


It is immediate, once the purchase is finished.

I NEED AN INVOICE, WHERE CAN I GET IT?


Every time you make a purchase of credits, in the INVOICE section, you can download the invoice in PDF format.

CAN I PUT FIRST MY WORK AHEAD OF THE REST?


All jobs in Renderfarm, by default have the same priority, therefore they are executed by availability of machines and in order of arrival. However, it is possible to reorder your own jobs, to set an order of execution.

YOUR PROJECT

HOW CAN I UNDERTAKE A PROJECT?


When setting up a job for sending, from the 3D software Renderfarm plugin, you can choose the name for the job and the name for the project.

CAN I UNDERTAKE DIFFERENT PROJECTS AND JOBS AT THE SAME TIME?


Of course, you can create as many projects as you want and within each project, as many jobs as you want.

HOW CAN I DOWNLOAD MY FILES WHEN MY JOBS ARE FINISHED?


You can do it through the Renderfarm website,in the jobs control panel, by selecting the frames you want download. This option downloads them through the browser you use and will ask you to indicate the local path to download them. Also, you can do it through the desktop application, in the jobs control panel, by selecting the frames that you want to download. This option is fastest and besides they are downloaded in subfolders named with the job name in the defined path by the user in the application settings.

CAN I DOWNLOAD THE RENDERED IMAGES EVEN IF THE JOB IS NOT READY?


During the execution of the job, you can download the frames that are already ready, if there is enough credit corresponding to the cost of generating them. In addition, finished frames can be previewed before downloading, in the job control panel, both on the web and in the desktop application.

THE IMAGES DOWNLOAD PROCESS OF THE PROJECT IS SLOW, IT IS NORMAL?


This depends largely on the format, size of the frames and the connection speed you own, then it can be normal. On the part of Renderfarm, we ensure that we have enough bandwidth to avoid these issues.

HOW DO I KNOW WHEN MY JOB WILL START?


In the job control panel, on the web or in the application, you can follow the job status. When the job is on hold, it appears as “queued”. When it starts, the status changes to “active”.

CAN I STOP MY JOB?


Yes, you can pause and cancel jobs at any time. When this happens, credits will only be deducted from the work processed up to that point.

HOW CAN I ESTIMATE THE COST OF A PROJECT?


You can use the cost calculator in the renderfarm.com website

HOW CAN I GET CONTACT WITH RENDERFARM.COM?


Contact form

YOUR FIRST PROJECT


You just need to follow the next 5 steps

  • 1. Cost / Time Calculator
  • 2. Login
  • 3. Follow the Renderfarm.com guide
  • 4. Recharges
  • 5. New project and/or Job